Select Page

Troubleshooting Mac Keyboard and Trackpad Detection Issues in 2023


When I powered up my Mac, I encountered a problem where the Keyboard and Trackpad were not being recognized.

Here are several potential reasons for the non-detection of my Trackpad and Keyboard:

–  It’s possible that recent software changes, such as a macOS system upgrade, may have triggered this issue.

–  The Trackpad could be obstructed by dirt or debris, hindering its ability to track movements. Regular cleaning or servicing may be necessary.

–  If both the Keyboard and Trackpad fail simultaneously, the problem might lie with either the Trackpad or the Trackpad Flex Cable.

In the case of the USB-C model, Apple Mac considers the Trackpad or Trackpad Cable as part of the Top Case Assembly, which also includes the Keyboard.

–  If only the Keyboard is malfunctioning, it could indicate a faulty Keyboard that requires replacement.


Here are some steps to troubleshoot and resolve the issue of the Trackpad and Keyboard not being detected:

–  Restart your Mac by powering it off and then back on, which can resolve potential software glitches.

–  Completely shut down your Mac after the restart. If the issue persists, try shutting down the Mac and connecting the power supply.

–  Verify the trackpad settings in System Preferences to ensure they are configured correctly.

Issues related to the Trackpad Cable have been observed to cause both Keyboard and Trackpad failures.

–  Another solution is to reset the SMC and PRAM. You can find a straightforward guide on how to reset the PRAM and SMC for your Mac on ZA Support’s YouTube channel.


Once you have tried all the above and still have no joy in getting the Keyboard or Trackpad to work a professional opinion might be your next option. Contact ZA Support Apple Experts for positive results.



      If you have your serial number it increases our response time. There's a link at the bottom of this form to help you find your serial number if you are unsure where to locate it.