Troubleshooting Mac Keyboard and Trackpad Detection Issues in 2023

When I powered up my Mac, I encountered a problem where the Keyboard and Trackpad were not being recognized.

Here are several potential reasons for the non-detection of my Trackpad and Keyboard:

–  It’s possible that recent software changes, such as a macOS system upgrade, may have triggered this issue.

–  The Trackpad could be obstructed by dirt or debris, hindering its ability to track movements. Regular cleaning or servicing may be necessary.

–  If both the Keyboard and Trackpad fail simultaneously, the problem might lie with either the Trackpad or the Trackpad Flex Cable.

In the case of the USB-C model, Apple Mac considers the Trackpad or Trackpad Cable as part of the Top Case Assembly, which also includes the Keyboard.

–  If only the Keyboard is malfunctioning, it could indicate a faulty Keyboard that requires replacement.

Here are some steps to troubleshoot and resolve the issue of the Trackpad and Keyboard not being detected:

–  Restart your Mac by powering it off and then back on, which can resolve potential software glitches.

–  Completely shut down your Mac after the restart. If the issue persists, try shutting down the Mac and connecting the power supply.

–  Verify the trackpad settings in System Preferences to ensure they are configured correctly.

Issues related to the Trackpad Cable have been observed to cause both Keyboard and Trackpad failures.

–  Another solution is to reset the SMC and PRAM. You can find a straightforward guide on how to reset the PRAM and SMC for your Mac on ZA Support’s YouTube channel.

Finally:

Once you have tried all the above and still have no joy in getting the Keyboard or Trackpad to work a professional opinion might be your next option. Contact ZA Support Apple Experts for positive results.